Customer information
Custom apparel is made for you, so here is exactly how we handle problems.
Every shirt is printed to order with your approved design, so we cannot accept returns or exchanges for change of mind, or for sizes or colors that were approved by you before production. Please check your sizes and quantities carefully on the order form and at approval.
If your order arrives damaged, misprinted, or different from the design you approved, email brandnwearit@gmail.com within 30 days of delivery with your order details and photos of the item and packaging. We will arrange a replacement at no cost to you, or a refund if a replacement is not possible.
If you change your mind before you approve your concept and before production begins, email us and we will refund your order in full, minus any concept work already delivered to you. Once you approve your design and production starts, the order can no longer be cancelled.
If tracking shows your order as lost, or it has not arrived well past the estimate we gave you, contact us and we will work with our fulfillment partner to replace or refund it.
Approved refunds are returned to the original payment method through Stripe. Your bank or card issuer determines how quickly the funds appear.
Questions about this page? Email brandnwearit@gmail.com and we will respond directly.